HSBC UK Mobile Banking | Changing your secure key to a new device with your old device
HSBC UK Mobile Banking | Changing your secure key to a new device with your old device


– [Narrator] To get started, read through, and accept the Terms and
Conditions, and click Continue. Select Log on now and enter your username. Then click on Continue. To activate your digital
secure key on your new device, select Activate on this device. If not, select Don’t activate, log on now. If you have your previous device, select I have my DSK device. If not, select I don’t have my DSK device. Next, enter the answer to
your memorable question. Now, generate a code from
your previous or old device and enter it into your new device. Then select Continue. You’ll receive an activation code through your selected method. Enter the activation
code that you received, then select Continue. Now create your digital
secure key password, then select Confirm. Confirm your digital secure key password, then select Complete Activation. Now select Go to Mobile Banking. Enter your digital secure key password. For information on how to stay safe online please visit our security centre, which can be accessed via
our contact and support page. Secure, convenient, mobile banking.

6 thoughts on “HSBC UK Mobile Banking | Changing your secure key to a new device with your old device”

  1. Barry Cobb says:

    These steps are slightly out of date. Some of the steps are slightly different but obvious what to do. The text code takes ages to come through. Same with the email.

  2. stormy glint says:

    How do you generate the code

  3. hafsal sp says:

    Is this Available in Middle East ?

  4. vicsmoxey says:

    How complicated is this??

  5. SimonHH900 says:

    I’m trying to switch my DSK device from phone to iPad, but it keeps saying ‘error, your online banking session has expired, please logon again’

  6. Margreet Ludewig says:

    I have spent hours trying to load a new payee including going to the bank twice. Still havent succeeded. It is just so frustrating!

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